Frequently Asked Questions
What can we monitor?
Internet up/down state and average upload/download speeds. Health of your network and the connected devices currently online and running. Status of network connected AV devices and Control System (availability may vary depending on manufacturer)
What can’t we monitor?
Audio/Video Quality (an onsite service call would be required to diagnose these types of concerns). iOS & Android Apps or Connected Service Performance (i.e. Netflix, Pandora, Apple TV or Sonos). Solar Flairs, Earthquakes, Tides, Major Home Appliances (not yet), Pets, Kids, and the looming Zombie Apocalypse.
Why PROTECARE?
PROTECARE takes our service commitment to the next level. 24-hour email, chat & phone support, nights, weekends and holidays too. With PROTECARE you can rest comfortably knowing that tech support is available when you need it most. With a variety of plan options, you choose the plan that’s right for you and your family.
How good is our support?
Outstanding! Over 80% of our monitored PROTECARE client’s systems are diagnosed and repaired before they even knew they had a problem. Parasol (our monitoring partner) is made up of highly trained Audio/Video Technicians, Programmers, and Support Managers from around the country. These technicians have been highly vetted and selected with your experience and satisfaction as our top priority. In the event Parasol cannot resolve an issue remotely, your case will escalated an dispatched directly to us for service.
Who is Parasol?
Parasol is a service platform designed and founded by A/V systems integrators and technicians with decades of experience in home automation. Every Parasol technician has been highly vetted for their skill and for their customer service.
*Do I need any specific equipment for PROTECARE?
Yes, Your system would require an OVRC enabled Router and OVRC enabled power management products. If we’ve installed your system, you may already have the equipment needed. We can provide an estimate to install the needed equipment if required.
What if I don’t have PROTECARE?
Our goal is make our extended family (you) as happy as possible. It’s what we strive for every day! If you choose to opt out of PROTECARE and you still require assistance, rest assured we’re still here for you.
To learn more about our service and support plans, stop by our Contact Us page and a Shore Sound & Cinema representative will contact you shortly!
To learn more about how Parasol and Shore Sound & Cinema can assist you with 24/7/365 support, click here!
PROTECARE – Terms & Conditions
Atlantic County
Absecon, NJ
Atlantic City, NJ
Brigantine, NJ
Buena, NJ
Buena Vista Township, NJ
Corbin City, NJ
Egg Harbor City, NJ
Egg Harbor Township, NJ
Estell Manor, NJ
Folsom, NJ
Galloway, NJ
Hamilton, NJ
Hammonton, NJ
Linwood, NJ
Longport, NJ
Margate City, NJ
Mullica, NJ
Northfield, NJ
Port Republic, NJ
Somers Point, NJ
Ventnor City, NJ
Weymouth, NJ
Cape May County
Avalon, NJ
Cape May, NJ
Cape May Point, NJ
Dennis, NJ
Lower Township, NJ
Middle Township, NJ
North Wildwood, NJ
Ocean City, NJ
Sea Isle City, NJ
Stone Harbor, NJ
Strathmere, NJ
Upper Township, NJ
West Cape May, NJ
West Wildwood, NJ
Wildwood, NJ
Wildwood Crest, NJ
Woodbine, NJ
Ocean County
Beach Haven, NJ
Harvey Cedars, NJ
LBI, NJ
Long Beach, NJ
Long Beach Island, NJ
Loveladies, NJ
North Beach, NJ
Surf City, NJ
