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Call Today 609-645-1300 | 430 Tilton Road Ste 2 Northfield, NJ 08225
May 6, 2018

PROTECARE SERVICE PLATFORM

PROTECARE SERVICE PLATFORM

PROTECARE

Shore Sound & Cinema’s PROTECARE Service Platform offers you best in class Proactive Technical Care, 7 days a week, 365 days a year. We are here for you, nights, weekends, and holidays, with Proactive monitoring services, remote diagnostics and service capabilities.

To ensure you receive the service you deserve, we’ve partnered with Parasol. With Parasol as our strategic partner, Shore Sound & Cinema can offer you 24-hour support and a peace of mind, knowing you don’t have to worry.

PROTECARE – ESSENTIAL

  • PROMPT SERVICE SCHEDULING – Scheduling based on calendar availability. Service scheduling during
    Off-Peak season is 1-3 business days. Service scheduling during On-Peak Season is 3-5 business
    days.
  • 24/7 TECHNICAL SUPPORT – Via email, text messaging or online chat services
  • REMOTE REPAIR* – Technical support agents have the ability to troubleshoot, reboot and repair
    when possible, Internet services, routers and control systems.
  • OVRC HOME APP* – The OVRC Home App (iOS & Android Devices) allows you to reboot your Internet,
    Network Components and other technologies in your home.

PROTECARE – ENHANCED

  • 24/7 TECHNICAL SUPPORT – Via email, text messaging or online chat services
  • REMOTE REPAIR* – Technical support agents have the ability to troubleshoot, reboot and repair
    when possible, Internet services, routers and control systems.
  • OVRC HOME APP* – The OVRC Home App (iOS & Android Devices) allows you to reboot your Internet,
    Network Components and other technologies in your home.
  • 24/7 PROACTIVE SYSTEM MONITORING* – If a monitored device fails to check in, a remote technician is
    notified and will attempt to resolve the problem. The remote tech team typically resolves issues,
    before you were even aware that a problem had occurred.
  • 24/7 PHONE SUPPORT* – via dedicated 24 Hour technical support agents. These live agents know
    your equipment and systems. More than 80% of all calls are resolved without escalation. If a support
    agent cannot resolve the issue, a ticket will be escalated and a technician will be dispatched
    the next business day.
  • PRIORITY SERVICE SCHEDULING* – Next business day service, Monday through Friday – Afterhours,
    Weekends and Holiday rates will be billed accordingly. A schedule of service rates are available upon
    request.

To learn more about how Parasol and Shore Sound & Cinema can assist you with 24/7/365 support, click here!