PROTECARE

Shore Sound & Cinema’s PROTECARE Service Platform offers you best in class Proactive Technical Care, 7 days a week, 365 days a year. We are here for you, nights, weekends, and holidays, with Proactive monitoring services, remote diagnostics and service capabilities.

To ensure you receive the service you deserve, we’ve partnered with Parasol. With Parasol as our strategic partner, Shore Sound & Cinema can offer you 24-hour support and a peace of mind, knowing you don’t have to worry.

PROTECARE – ESSENTIAL

• PROMPT SERVICE SCHEDULING – Scheduling based on calendar availability. Service scheduling during
  Off-Peak season is 1-3 business days. Service scheduling during On-Peak Season is 3-5 business
  days.
• 24/7 TECHNICAL SUPPORT – Via email, text messaging or online chat services
• REMOTE REPAIR* – Technical support agents have the ability to troubleshoot, reboot and repair
  when possible, Internet services, routers and control systems.
• OVRC HOME APP* – The OVRC Home App (iOS & Android Devices) allows you to reboot your Internet,
  Network Components and other technologies in your home.

PROTECARE – ENHANCED

• 24/7 TECHNICAL SUPPORT – Via email, text messaging or online chat services
• REMOTE REPAIR* – Technical support agents have the ability to troubleshoot, reboot and repair
  when possible, Internet services, routers and control systems.
• OVRC HOME APP* – The OVRC Home App (iOS & Android Devices) allows you to reboot your Internet,
  Network Components and other technologies in your home.
• 24/7 PROACTIVE SYSTEM MONITORING* – If a monitored device fails to check in, a remote technician is
  notified and will attempt to resolve the problem. The remote tech team typically resolves issues,
  before you were even aware that a problem had occurred.
• 24/7 PHONE SUPPORT* – via dedicated 24 Hour technical support agents. These live agents know
  your equipment and systems. More than 80% of all calls are resolved without escalation. If a support
  agent cannot resolve the issue, a ticket will be escalated and a technician will be dispatched
  the next business day.
• PRIORITY SERVICE SCHEDULING* – Next business day service, Monday through Friday – Afterhours,
  Weekends and Holiday rates will be billed accordingly. A schedule of service rates are available upon
  request.

PROTECARE FAQ

To learn more about how Parasol and Shore Sound & Cinema can assist you with 24/7/365 support, click here!