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Smart Home | Home Automation | Margate | Longport | Avalon | Stone Harbor
February 26, 2023

PROTECARE CONCIERGE

PROTECARE Concierge by Shore Sound & Cinema and Parasol

Our Concierge plan offers you priority level service and support for your shore home. With PROTECARE Concierge, we’ve taken our PROTECARE Enhanced plan to a whole other level. Our Concierge plan offers proactive monitoring of your home plus the ability to speak with a live representative day or night, 365 days a year. Our Tech Reps are highly trained, support professionals, with a deep, knowledgeable understanding of your home’s technology!  Sign up today to enjoy the benefits of Concierge level membership from Shore Sound & Cinema and Parasol.

PRIORITY SERVICE SCHEDULING

Next business day service, Monday through Friday; Afterhours, Weekends and Holiday rates will be billed accordingly. A schedule of service rates are available upon request.

PRIORITY PHONE BASED SUPPORT

Dedicated 24/7/365 Technical support agents. Our live, USA based agents, know your equipment and systems. More than 80% of all our service calls are resolved in real time, without escalation. If our support agents cannot resolve the issue, a ticket will be escalated, and a technician will be dispatched the next business day.

REMOTE DIAGNOSTICS & REPAIR

Technical support agents can troubleshoot, reboot and repair, when possible, Internet services, routers, and control systems.

OVRC CONNECT APP

The OVRC Connect App (iOS & Android Devices) allows you to reboot your Internet, Network Components, and other technologies in your home.

24/7 SYSTEM MONITORING

If a monitored device fails to check in, a remote technician is notified and will attempt to resolve the problem. The remote tech team typically resolves issues before you were even aware that a problem had occurred.

PRE & POST SEASONAL TECH INSPECTIONS

Concierge membership includes two seasonal inspections of your home’s technologies.

Preseason Tech Inspection – Includes all firmware, software and updates related to the technology we’ve provided for your home. Items such as planter speakers, bracketed outside speakers and Outdoor TVs will be reinstalled and/or covers removed and tested for proper operation. All system related batteries will be replaced and/or charged as needed, prior to your season opening of your shore home.

Postseason Tech Inspection – Includes all firmware, software and updates related to the technology we’ve provided for your home. Items such as planter speakers, bracketed outside speakers and Outdoor TVs will be removed and/or covered for the offseason. A status report will be issued if we discover any technology issues, and upon approval. we will schedule any maintenance or repairs for the off season.

PREFERED LABOR RATES

Concierge service plans offer our clients preferred labor rates. A schedule of concierge service rates are available upon request.

PROTECARE – terms & conditions

Sign Up

* Plus NJ Sales Tax
By entering you initials and clicking the Submit button, you have agreed to enroll in PROTECARE Concierge and have read and agreed to our terms and conditions. PROTECARE Concierge shall automatically renew for subsequent period of the same length as the initial Term unless either party gives the other written notice of termination at least (30) days prior to expiration of the current term.

To learn more about how Parasol and Shore Sound & Cinema can assist you with 24/7/365 support, click here!

Atlantic County

Absecon, NJ
Atlantic City, NJ
Brigantine, NJ
Buena, NJ
Buena Vista Township, NJ
Corbin City, NJ
Egg Harbor City, NJ
Egg Harbor Township, NJ
Estell Manor, NJ
Folsom, NJ
Galloway, NJ
Hamilton, NJ
Hammonton, NJ
Linwood, NJ
Longport, NJ
Margate City, NJ
Mullica, NJ
Northfield, NJ
Port Republic, NJ
Somers Point, NJ
Ventnor City, NJ
Weymouth, NJ

Cape May County

Avalon, NJ
Cape May, NJ
Cape May Point, NJ
Dennis, NJ
Lower Township, NJ
Middle Township, NJ
North Wildwood, NJ
Ocean City, NJ
Sea Isle City, NJ
Stone Harbor, NJ
Strathmere, NJ
Upper Township, NJ
West Cape May, NJ
West Wildwood, NJ
Wildwood, NJ
Wildwood Crest, NJ
Woodbine, NJ

Ocean County

Beach Haven, NJ
Harvey Cedars, NJ
LBI, NJ
Long Beach, NJ
Long Beach Island, NJ
Loveladies, NJ
North Beach, NJ
Surf City, NJ

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